Last Updated: November 27, 2025
Welcome to SothanAI. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application.
We collect the following information:
Account Information:
- Email address, name, and password when you create an account
- Profile information you provide
Device Information:
- Device type, model, and operating system
- Unique device identifiers
- Mobile network information
Usage Data:
- App features used and interactions
- Time spent in app
- Crash reports and performance data
- Pages viewed and navigation paths
Advertising Data:
- Advertising ID (Google Advertising ID)
- Ad interaction data
- IP address for ad serving
We use the collected information for:
- Providing and maintaining our TNPSC exam preparation services
- Improving and personalizing user experience
- Displaying relevant advertisements
- Sending notifications about service updates and features
- Customer support and responding to inquiries
- Analytics and understanding usage patterns
- Detecting and preventing fraud or abuse
Our app displays advertisements powered by Google AdMob.
What AdMob Collects:
- Advertising ID (device identifier for ads)
- Device information and IP address
- Ad interaction data (views, clicks)
- App usage information
How Ads Work:
- AdMob may show personalized ads based on your interests
- You can opt out of personalized ads in your device settings:
- Android: Settings > Google > Ads > Opt out of Ads Personalization
- Non-personalized ads may still be shown based on context
AdMob Privacy Policy: https://policies.google.com/privacy
Google Ads Settings: https://adssettings.google.com
All payments and subscriptions are processed through Razorpay payment gateway.
IMPORTANT:
- We DO NOT collect or store your payment card details, CVV, or banking information
- All payment data is collected and processed directly by Razorpay
- We only receive transaction confirmations and subscription status
- Razorpay is PCI-DSS compliant for secure payment processing
Razorpay Privacy Policy: https://razorpay.com/privacy/
For payment disputes or refunds, contact: support@sothanai.com
We use the following third-party services:
Google AdMob:
- Purpose: Displaying advertisements
- Data Collected: Advertising ID, device info, ad interactions
- Privacy Policy: https://policies.google.com/privacy
Firebase (Google):
- Firebase Cloud Messaging: For push notifications
- Firebase Analytics: For understanding app usage
- Firebase Crashlytics: For crash reporting
- Privacy Policy: https://firebase.google.com/support/privacy
Razorpay:
- Purpose: Payment processing
- Data Collected: Payment and transaction information
- Privacy Policy: https://razorpay.com/privacy/
We DO NOT:
- Sell your personal information to third parties
- Share your data for third-party marketing purposes
- Use your data for purposes other than stated in this policy
We may share information:
- With service providers (Google, Firebase, Razorpay, AdMob) to operate our services
- When required by law or legal process
- To protect our rights, privacy, safety, or property
- In case of merger, acquisition, or sale of assets (with notice to users)
- Account Data: Retained while your account is active and for 30 days after deletion request
- Usage Data: Retained for up to 24 months
- Advertising Data: Retained as per Google's data retention policies
- Payment Records: Retained as required by law (typically 7 years)
You have the right to:
- Access your personal data
- Correct or update your information
- Request deletion of your account and data
- Export your data in a portable format
- Opt-out of personalized advertising
- Opt-out of marketing communications
- Restrict how we use your data
You can request deletion of your account and all associated data.
How to Delete Your Account:
1. Email us at: privacy@sothanai.com
2. Subject: "Account Deletion Request"
3. Include: Your registered email address
What Happens After Deletion:
- Your account will be deactivated immediately
- Personal data will be deleted within 30 days
- Some data may be retained for legal compliance (payment records)
- Anonymized analytics data may be retained
- Data shared with third parties (AdMob, Firebase) follows their retention policies
Response Time: We process deletion requests within 30 days.
We implement security measures including:
- Encryption of data in transit (HTTPS/TLS)
- Secure data storage with access controls
- Regular security audits and updates
- Limited employee access to personal data
Note: No method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
Our services are intended for users aged 18 and above (TNPSC exam candidates).
We do not knowingly collect personal information from children under 18. If you believe we have collected data from a minor, please contact us immediately at privacy@sothanai.com for removal.
Your data may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards are in place for such transfers.
We may update this Privacy Policy from time to time. We will notify you of changes by:
- Posting the new Privacy Policy in the app
- Sending a push notification or email for significant changes
- Updating the "Last Updated" date above
Your continued use of the app after changes constitutes acceptance of the updated policy.
For questions about this Privacy Policy or to exercise your rights:
Privacy Inquiries: privacy@sothanai.com
General Support: support@sothanai.com
Website: https://sothanai.com
Mailing Address:
SothanAI
Tamil Nadu, India
Response Time: We respond to all privacy requests within 30 days.
By using SothanAI, you consent to:
- Collection and use of your data as described in this policy
- Display of advertisements through Google AdMob
- Processing of payments through Razorpay
- Use of Firebase services for app functionality
If you do not agree with this policy, please do not use our app.
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